Suchef

Kitchen display system that helps control the service

Yes Please

What do you know about what happens after the waiter takes an order from you? Although the order is sent digitally it is still received in the kitchen on a paper ticket. In fact, any changes about a table that has already been printed will be added manually with a marker on the paper ticket.

The Problem

Chefs fail to deliver service in the smoothest and most efficient way

Reason
Lack of essential information
Times and changes - chefs don’t have access to this information and need to ask it from the floor staff.
Reason
Paper based work method
Precious time is wasted on searching, reading, counting and arranging.

Consequences

Valuable time is wasted on preparing the wrong dishes and correcting mistakes
Valuable time is wasted on preparing the wrong dishes and correcting mistakes
A nervous and frustrated stressed kitchen staff
Customers do not get the experience they expected and leave unsatisfied
A nervous and frustrated stressed kitchen staff
Customers do not get the experience they expected and leave unsatisfied

Goal & Values

Minimize food waste in service time

Control and optimization of work during service
Satisfied returning customers
Decreased level of frustration and nerves

User research & observations

Oh, my pain point

“The floor staff talked to me a lot during the service. Ask questions, requests, explanations. Every time it happens I lose concentration and it drives me crazy, especially during peak time.”
“When I need to know something about a table I have to ask one of the managers or someone outside the kitchen to check on their tablet. How much time from FIRE, on which tables we are working, etc.”
Plenty of time is wasted searching for the right ticket, searching for errors and how many dishes should go out next.
Lots of information to process in a stressful work environment.
“The floor staff talked to me a lot during the service. Ask questions, requests, explanations. Every time it happens I lose concentration and it drives me crazy, especially during peak time.”
“When I need to know something about a table I have to ask one of the managers or someone outside the kitchen to check on their tablet. How much time from FIRE, on which tables we are working, etc.”
Plenty of time is wasted searching for the right ticket, searching for errors and how many dishes should go out next.
Lots of information to process in a stressful work environment.

Conclusions

Separate work modes to strengthen control and focus in the service.
Message exchange and automatic messages between the kitchen and the floor staff to minimize tallking and distractions.
Notifications to avoid missing updates and changes.

The solution

Kitchen display system that helps chefs keep track and control service workflow

Dashboard

Displays the most relevant information about the shift

Before service start, chefs can see important updates, quantities of dishes & peak time and get to know how the service going to be.

Service time

Fire! clean, arrange & scanable

Separated working modes by tabs. In the Fire mode dishes arranged vertically by time and destination. "All day" sums & shows all working dishes.

Analytics

The most important statistics on one page

Gathers & analyzes the most important information for chefs on one page. Saves collecting and calculating statistics from a number of different sources and presents insights to improve work and maximize profits.
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CV

Elad Dimant

Email

eladimant@gmail.com

Call

+972528387770
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